FAQ

We are very sorry for the lack of variety that you received in your variety bag of Airheads. Using an automated process, the candy pieces are randomly put into the package.  Although the limited assortment you received is uncommon, it sometimes does occur.

REPORT A CONCERN

Our apologies for your experience with open wrappers in your package of Airheads. Please click the contact button below to submit details of your concern to our customer service team to address.  Be sure to include the lot code from the package, found near the expiration date. Thanks

REPORT A CONCERN

Our Airheads Bars are gluten-free. To meet FDA regulations for “gluten-free,” a finished product must have less than 20 parts per million of gluten. When tested, our Airheads Bars showed no gluten in the products.

Airheads Bites, Gum, Gummies, and Pops are not tested for gluten; therefore, they cannot carry a “gluten-free” claim.
Airheads Xtremes Bites, Xtremes Belts, Ropes, Sourfuls, and Soft Filled Bites contain wheat and cannot claim to be “gluten-free.”

We’re sorry to hear about your experience with this purchase. Quality and freshness are of the utmost importance to us. Click the “Report a Concern” button below to share details with our customer service team. Be sure to include the lot code from the package, which can be found near the expiration date. Thanks

REPORT A CONCERN

The following Airheads products are peanut free: Airheads bars, Bites, Pops, Ropes, Soft Filled Bites, Xtremes Belts/Bites, Sourfuls and Gummies.

Quality and freshness are of the utmost importance to us, and we’re sorry we disappointed you this time. We have extensive quality control processes to ensure we get consistent texture when we produce our candy. However, on the way to your store, there can be some variation in temperature and humidity which can impact texture over time. Click the “Report A Concern” button below to submit details of your concern. Be sure to include the lot code from the package found near the expiration date. Thanks

REPORT A CONCERN

Airheads do not contain dairy (except Airheads pops which may contain dairy); however, since it would not be typical for dairy to be found in our products, we perform no specific test for it. Please keep in mind that due to the fact that most of the ingredients are agricultural products and could be processed on equipment that may also handle products containing these items, we cannot make the claim that our products are free of said items.

Airheads Xtremes Strawberry Sweetly Sour Rolls

Airheads Xtremes Watermelon, and Lemonade Rush

Airheads Birthday Cake and Pink Lemonade bars

Airheads 2-in-1 Big Bars Pink Lemonade & Orange flavor

Airheads Bites Berry Flavor

AH Bars Salted Watermelon, Mango Chili and Strawberry Lime

Our apologies for the missing product from your purchase. Click the “Report a Concern” button, and we will share your comments with our Quality team.

REPORT A CONCERN

Thanks for your interest in touring our manufacturing facility. For safety reasons, we are not currently providing public tours. We appreciate your interest.

Thank you for the kind words! Our customer service team always loves hearing positive feedback they can share with everyone here. Please take a second and click the “Share Your Experience” button at the bottom. Thank you again for being a fan!

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